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VERY IMPORTANT NOTICE: If you are having license code errors like, Trial Mode, already used or licensed on another computer. Please read this notice below before submitting a support ticket.

If you are updating your DVD neXt COPY neXt Tech software from any version earlier than V4.4.7.5., this new version will install in a completely new and different installation directory.  This will leave any version earlier than V4.4.7.5., on your computer and it will continue to use the license code, even though you will not be using that earlier version.  The new version you just installed will run as a trial for 3 days.

Therefore, you must first return your license code to our server and then uninstall any version earlier than V4.4.7.5.  You can then install the update and then reactivate the software with your licensed code you just returned to the server.  Here are detailed instructions on how to do this:

Make sure your computer is online.  Run the DVDneXtCOPY 4 License Manager through the Start menu.  It may take up to 30 seconds for the license manager to open, while it checks with our activation server. 

Click the De-Activate icon at the top of the License Manager and then click on the De-Activate button.

You will get a License Successfully Returned popup.  Click on OK. 

If you have the software installed on two computers, you will need to repeat the above process on the second computer, to fully return the license code(s).

Once that is done, you can then install this new version and enter you license code when prompted to do so.  If you are not prompted to enter the new license code and you continue to get license code errors like, Trial Mode, already used or licensed on another computer, this is how you enter your license code:

Step 1: Make sure your computer is online.  Run the DVDneXTCOPYneXtTech* License Manager through the Start menu.  Click on Start>Programs> DVDneXTCOPYneXtTech> Run License Manager.  It may take up to 30 seconds for the license manager to open, while it checks with our activation server. 

Step 2:  Enter your new License Code.  You may copy and paste your License Code into the field.  If you TYPE in your License Code, use only the number zero (0) and not the letter O.  Click on Activate.

Step 3:  You will receive a popup telling you that your software successfully activated.  Click on OK and reboot your computer.

Best regards,
Support Department
DVD neXt COPY Inc.

*DVDneXTCOPYneXtTech:  Notice that is a new installation directory from the earlier version which was DVDneXtCOPY 4.  The next time you update you should not have any problems.  You will not need to return the license code. You will just uninstall the current version and install the new version into the same directory, and it will find your license code.

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